We have invested heavily in the
latest Booking and Despatch Engine, Satelite Navigation, Global
Positioning Tracking systems (GPS), and ISDN Telephony Systems.
Below is a brief description of our Booking & Despatch Engine with
built in Navigation.
ISDN Telephony System:
When you call us, our computer system records your personal
details such as Telephone number, Name & Pick Up address. The
next time you call the computer recovers all the data stored
with your call history such as name, address &Account details
and makes it available to the telephonist. Customer confidence
has grown, as we know who and where customers are. We also call
back our customers when drivers reach at pick up address.
We use Latest Mobile Web Technology to despatch work to our drivers.
All customer details are sent encrypted through GPRS and deciphered
by the PDA's (O2 - XDAII ) in the vehicle. You will not hear the
controllers shouting jobs over the radio, All Customer details
including Name, Destination and Charge is Displayed on the PDA
Screen. A good safety aspect is that Clients can see their name on
the screen before they get in the car, so customers should not be
getting into dodgy mini-cabs.
Global Positioning & Tracking Systems:
We use Tom Tom Navigator for real time navigation. The Booking
Engine not only Sends the destination co-ordinates to the
datahead for Satelite Navigation but also tracks the vehicles
and keeps a regular link with the server in the controle room,
updating the status of booking sent to the driver such as
On-Rout, Passenger On Board, Soon to Finish. With GPS on Board
we are able to track all vehicles that are working at any one
When we take new bookings, the computer is able to tell us which
driver is the closest and offer an estimated pick up time, this
ensures that we can remain honest and efficient.